
Nicholl Consultancy offers executive & personal development coaching to clients primarily in and around Bath.
Wednesday, 15 June 2011
Another 5 Ways to be Happy without being Perfect!

Monday, 23 May 2011
5 Ways to be Happy without being Perfect!

- 1. Things you can fix - in which case, fix them.
- 2. Things you can't fix - in which case, stop worrying about them!
Wednesday, 11 May 2011
Is Perfectionism paralysing you?

Tuesday, 19 April 2011
Thoughts about Networking

Since I started my business a few years ago, I knew that it was necessary for me to 'get out there' and network in order to get known and to build relationships. Because, like it or not, people buy from people they like, know and trust, it is very unlikely that they buy from strangers - you don't do you, so why should anybody else?
I tried a few network groups, I found some to be too formal for me, others were all female groups and I found that I didn't like that. Then I tried
4 Networking and I really enjoyed it. The breakfast meetings are really well structured but remain very friendly and there at 290 groups all around the country, so once you are a member, wherever you are based or doing business, you can pop into a local group and you are made very welcome.
At each meeting you give a 40 second pitch about your business, you have 3 ten minute 1-2-1 appointments with people of your choosing to learn more about them and their business, and there is a 10 minute 4 Sight presentation, which is an opportunity to learn something new, it is not a sales pitch.
According to the 4 Networking blurb it:
- provides personal and business support
- somewhere to give and receive advice
- a place to find good quality, reliable suppliers
- allows you to develop valuable collaborations and alliances
- a balance of 50% business, 50% social ... and it works!
- ideal for gaining introductions to new business.
4 Networking is my group of choice, I enjoy the meetings, I have gained a number of new clients and great opportunities, plus I have met useful suppliers and also made some good friends.
So if you want to get out and about in order to grow your business I recommend
4 Networking and if you want to have somebody alongside you as your business grows and thrives then get in touch with me at www.nichollconsultancy.co.uk for a chat.
I would also love to hear about your experience of networking - just leave me a comment.
Until next time - great networking!
Sharon
Friday, 18 March 2011
Handling Customer Complaints
Just keep your cool and your sense of humour."
Smiley Blanton

Twelve golden rules:
· Treat all complaints seriously, don’t take the complaint or criticism personally;
· make your first response positive;
· don’t rush onto the defensive;
· try to resolve the complaint as your first objective;
· avoid using jargon that the customer might not understand;
· if there has been a mistake – acknowledge it and apologise;
· be prepared to take responsibility for other people’s mistakes;
· take the initiative with suggestions to put things right and offer choices;
· try to make amends – however don’t make promises you can’t keep;
· if the customer is wrong, don’t embarrass them if you need to point it out;
· be tactful and learn from mistakes;
· watch your body language; say you’re sorry with your actions as well as your words.
If you find dealing with complaints from customers difficult or would like to become more assertive, then do get in touch with me at Nicholl Consultancy.
Until next time - stay calm!
Friday, 28 January 2011
What image are you projecting?
come from the image we project.

How do individuals develop that positive reputation as the 'go-to' people in the workplace?
What gives some people, the edge in promotion opportunities?
The chances are,
it is because they have marketed themselves that way.
- Perhaps perceiving your thoughtful silence as disinterest?
- Or seeing your well-intended 'devil's advocate' approach to being objective as 'not being a team player'?
- Or your humerous approach to issues as somebody who doesn't take things seriously enough?
There are three basic steps to marketing yourself effectively:
- Position yourself - are you the 'economy' brand or the Finest, how do you want to be perceived?
- Live your brand, by reflecting this quality in absolutely everything you do - never be off-duty or caught off-guard.
- Be consistent - avoid the temptation to project a different image depending on who you are with.
Whatever you are doing, how others perceive you, is totally within your control. If you feel that you need help with projecting your desired image. Then please contact me at Nicholl Consultancy I look forward to working with you.
Until next time, watch the image that you are projecting!
Monday, 17 January 2011
What are you focusing on?

F = FOCUS
- Keep in mind that when you focus on the end result, your fear usually takes a back seat.
E = ENERGY
- Check your energy levels - are they low and negative?
- If they are, you are focused on your fears and you are making them a reality.
- Ask yourself what is positive about the result you want to create, really explore the benefits of achieving your goals and get excited about them, this will activiate your positive energy and then let this positive energy pull you forward.
A = ACTION
- The one thing that kills fear dead in its tracks, is action
- Never mistake motion for action
- Often our fears are huge in our mind, but small in reality
- Adjust your focus, tap into your high, positive energy and then build instant momentum by taking action - immediately!
R = RESULTS
- Once you have taken action, you will create results by default
- Once you have created a result, no matter how small it is, ask yourself if you are moving closer to your goal or further away?
- Then make the necessary changes and take further action
- By building on small wins, your momentum will increase and you will breeze through your fears without any problems.
If you feel you need help with your focus, then please just get in touch with me at Nicholl Consultancy and I will help you to get started.
Until next time - keep the end in mind.